Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTWEB511 Mapping and Delivery Guide
Implement quality assurance process for websites

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTWEB511 - Implement quality assurance process for websites
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop and conduct planned and systematic actions required to provide confidence that websites conform to relevant standards and fulfil client expectations.It applies to individuals in the web field of work that use highly-developed communication, analysis and technical skills to determine intelligent strategies for ongoing website improvement.Check the Implementation Guide Companion Volume for details about licensing, legislative or certification requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the website technologies field of work, and include access to:

web servers

an e-business website

analysis software

automatic testing software

documentation for appropriate regulatory, industry compliance and accessibility standards.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish standards
  • Identify appropriate regulatory, accessibility, industry and organisational compliance standards
  • Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents
  • Establish centralised, distributed or combined quality assurance methodology
  • Determine specification from which website was developed
  • Establish guidelines for controlling, updating and loading new content on to website
       
Element: Apply standards and track performance
  • Apply all processes as integral part of website development process
  • Validate site, updates and new content against performance standards, using wide variety of browsers and tools
  • Document and disseminate results
  • Provide feedback to web authors, users and administrators on routine and regular basis
       
Element: Develop and apply continuous improvement process
  • Provide performance standards feedback to developers, maintainers and administrators
  • Identify below-average or unacceptable performance standards and apply appropriate measures to improve performance
  • Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers
  • Respond appropriately to interaction, feedback and suggestions
  • Develop procedures to identify whether feedback and suggestions are applied and acted on
  • Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks
       
Element: Document quality assurance practices
  • Document quality assurance procedures and processes
  • Document quality assurance results
  • Document and control changes to procedures, processes and results
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish standards

1.1 Identify appropriate regulatory, accessibility, industry and organisational compliance standards

1.2 Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents

1.3 Establish centralised, distributed or combined quality assurance methodology

1.4 Determine specification from which website was developed

1.5 Establish guidelines for controlling, updating and loading new content on to website

2. Apply standards and track performance

2.1 Apply all processes as integral part of website development process

2.2 Validate site, updates and new content against performance standards, using wide variety of browsers and tools

2.3 Document and disseminate results

2.4 Provide feedback to web authors, users and administrators on routine and regular basis

3. Develop and apply continuous improvement process

3.1 Provide performance standards feedback to developers, maintainers and administrators

3.2 Identify below-average or unacceptable performance standards and apply appropriate measures to improve performance

3.3 Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers

3.4 Respond appropriately to interaction, feedback and suggestions

3.5 Develop procedures to identify whether feedback and suggestions are applied and acted on

3.6 Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks

4. Document quality assurance practices

4.1 Document quality assurance procedures and processes

4.2 Document quality assurance results

4.3 Document and control changes to procedures, processes and results

Evidence of the ability to:

identify, establish and implement appropriate quality assurance standards for the website

evaluate existing processes and procedures

develop and implement a continuous improvement process

develop quantitative standards and performance benchmarks

document quality assurance standards.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise business process design, and customer and business liaison

outline copyright and intellectual property relating to websites

explain provisions of privacy legislation relating to websites

clarify website accessibility and equity legislation

outline website architecture and website security

explain workload metrics and technical performance measurement.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish standards

1.1 Identify appropriate regulatory, accessibility, industry and organisational compliance standards

1.2 Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents

1.3 Establish centralised, distributed or combined quality assurance methodology

1.4 Determine specification from which website was developed

1.5 Establish guidelines for controlling, updating and loading new content on to website

2. Apply standards and track performance

2.1 Apply all processes as integral part of website development process

2.2 Validate site, updates and new content against performance standards, using wide variety of browsers and tools

2.3 Document and disseminate results

2.4 Provide feedback to web authors, users and administrators on routine and regular basis

3. Develop and apply continuous improvement process

3.1 Provide performance standards feedback to developers, maintainers and administrators

3.2 Identify below-average or unacceptable performance standards and apply appropriate measures to improve performance

3.3 Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers

3.4 Respond appropriately to interaction, feedback and suggestions

3.5 Develop procedures to identify whether feedback and suggestions are applied and acted on

3.6 Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks

4. Document quality assurance practices

4.1 Document quality assurance procedures and processes

4.2 Document quality assurance results

4.3 Document and control changes to procedures, processes and results

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify appropriate regulatory, accessibility, industry and organisational compliance standards 
Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents 
Establish centralised, distributed or combined quality assurance methodology 
Determine specification from which website was developed 
Establish guidelines for controlling, updating and loading new content on to website 
Apply all processes as integral part of website development process 
Validate site, updates and new content against performance standards, using wide variety of browsers and tools 
Document and disseminate results 
Provide feedback to web authors, users and administrators on routine and regular basis 
Provide performance standards feedback to developers, maintainers and administrators 
Identify below-average or unacceptable performance standards and apply appropriate measures to improve performance 
Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers 
Respond appropriately to interaction, feedback and suggestions 
Develop procedures to identify whether feedback and suggestions are applied and acted on 
Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks 
Document quality assurance procedures and processes 
Document quality assurance results 
Document and control changes to procedures, processes and results 

Forms

Assessment Cover Sheet

ICTWEB511 - Implement quality assurance process for websites
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTWEB511 - Implement quality assurance process for websites

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: